Returns & Exchanges
Due to the perishable nature of our luxury chocolate, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our concierge team within 48 hours of delivery to resolve any issues with your purchase.
Document the Issue
Take clear photographs of the external packaging and the specific damage to the chocolate bars or gift boxes to help us process your claim.
Contact Concierge
Email our support team with your order number and the attached photos within two days of receiving your shipment.
Quality Assessment
Our specialists will review your case to determine if the damage occurred during transit or due to improper climate control.
Resolution
Once approved, we will arrange for a complimentary replacement of your rare chocolate or issue a store credit for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing